Orders with event staff or staffed equipment that are canceling due to weather must be cancelled a minimum of 24 hours in advance to avoid staff cancelation fees.
Inclement Weather cancellations on orders with no staff do NOT incur a cancellation fee; however deposits on orders are non-refundable. The non-refundable deposit also applies if removing an individual item from an order. See cancellation policy for more details on how non-refundable deposits can be applied to a future order.
To avoid a cancellation fee due to weather on orders with no staff, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver leaves our warehouse. We do not accept weather cancellations for cold, cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period.
Live entertainment (facepainters, balloon artists, petting zoos, etc.) deposits are non-refundable and non-transferable unless the same event is rescheduled within 90 days.
NOTE: We do not accept cancellations for wet muddy yards or setup areas. If it rained the day, night, or morning before your event and you are concerned about how wet your setup area is, don’t worry we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable and then extend all the way up to your back porch or front entry way. Kiddos won’t even have to set foot onto the wet grass.
